Frequently Asked Questions
About us
Who is Ark Provisions?
ARK Provisions is a proudly South African, women-owned food brand bringing the bold, addictive flavours of Mexican-inspired candy to South Africa. Our range is all about Sweet. Sour. Spicy. Salty. We are a Cape Town-based online store specialising in authentic Mexican candy, Chamoy and a mix of imported viral treats and snacking lines.
Our locally made Mexican candy range is produced here in South Africa, influenced by Mexican recipes and flavours.
What does ARK stand for?
What does ARK stand for?
ARK stands for Always Remain Kind — our family mantra and the heart behind the brand.
Where are you based?
We’re based in Cape Town, South Africa, and ship nationwide. We have a collection point in Sybrand Park, Cape Town.
What is Mexican candy?
Mexican candy is known for its unique combination of sweet, sour, salty and spicy flavours. ARK puts our own South African spin on this flavour experience, creating candy that’s deliciously unexpected. We add Tajin spice and Chamoy sauce to boring gummy candy to give you a rollercoaster of flavours.
What is Chamoy?
Chamoy is a bold Mexican-style sauce traditionally combining sweet, sour, salty and chilli flavours. Made with Dried Apricots, Prunes , Tamarind and Hibiscus- It’s incredibly versatile — drizzle it over fruit, candy, snacks, drinks or use it to create your own Mexican-inspired treats.
What is TAJÍN?
TAJÍN is a famous Mexican seasoning made with chilli, lime and sea salt. It’s fantastic on fruit, vegetables, snacks, cocktails and, of course, Mexican candy.
Wholesale & Stockists
Can I buy Ark Provisions products in-store?
Yes! We’re currently stocked at over 100 physical stores across South Africa, including select Western Cape Checkers branches, Yuppiechef, Spar shops, Fresh Stops, Engen , Astron & Ok
Do you offer wholesale orders?
Yes, if you run a shop or outlet, we offer wholesale pricing. Get in touch at hello@arkprovisions with a information about your store & Customer and we’ll send through our wholesale range and pricing.
Ordering
How do I place an order?
Simply browse arkprovisions.com, add your favourite items to your cart, and check out — no account required, though creating one lets you track orders and save your details for next time.
Can I amend or cancel my order after placing it?
Yes, as long as it hasn’t been dispatched yet. Contact us as soon as possible at hello@arkprovisions.com with your order number and we’ll do our best to help. Once an order has shipped, it can no longer be amended or cancelled.
Do you have a physical store?
No, we’re an online-only store. However, Cape Town customers are welcome to arrange a collection instead of delivery – select this option at checkout and we will inform you when it is ready for collection.
Do you restock sold-out items?
Yes, most items are restocked regularly.
Shipping & Delivery
Where do you deliver?
We currently deliver nationwide within South Africa. We don’t yet offer international shipping.
Can I collect my order instead of having it delivered?
Yes — if you’re in Cape Town, you can select collection at checkout instead of delivery. We’ll be in touch to arrange when it is ready for collection. Collection point is in Sybrand Park, Cape Town.
Who delivers my order?
We ship all orders via The Courier Guy.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and order size — you’ll see the exact cost before you pay.
How long does delivery take?
- Cape Town Metro: 1–2 business days
- Major cities (Johannesburg, Pretoria, Durban, Port Elizabeth, Bloemfontein): 2–3 business days
- Other regions/outlying areas: 3–5 business days
These are estimates from The Courier Guy and can vary slightly depending on your location and conditions outside our control.
How long until my order is dispatched?
We pack and dispatch orders daily, usually within 1–2 business days of your order being placed.
Will I be able to track my order?
Yes, you’ll receive a tracking number by email as soon as your order is dispatched.
What if my order hasn't arrived within the estimated time?
Contact us at Hello@arkprovisions.com with your order number and we’ll follow up with The Courier Guy on your behalf.
What if my address is wrong?
Please double-check your delivery details at checkout — we can’t be held responsible for delays caused by an incorrect or incomplete address, but reach out and we’ll do what we can to help.
Products & Storage
Will my candy arrive in good condition, especially in hot weather?
We package all orders carefully to help protect against heat and damage in transit. During hot weather, consider selecting a faster shipping option at checkout if available.
How should I store my candy once it arrives?
Store in a cool, dry place away from direct sunlight. Once Mexican Candy is opening you can reseal using ziplock. Some items may be best kept refrigerated — check the product label for specific instructions.
Are your products suitable for allergies or dietary requirements?
Please check individual product labels for allergen information. If you have specific concerns, contact us at hello@arkprovisions.com before ordering and we’re happy to help.
Are your products vegetarian / vegan?
This can vary by product, so please check the specific product packaging or contact us for the most up-to-date information.
Are Products Halaal?
Our Mexican candy and Ark Chamoy is MJC Halaal certified
Payment
What payment methods do you accept?
We accept secure EFT, credit card, and debit card payments via PayFast at checkout.
Is it safe to pay on your site?
Yes, all payments are processed securely through PayFast. We do not store your card details.
Returns & Refunds
Can I return candy if I change my mind?
No — because our products are consumable food items, we’re unable to accept returns for change of mind once an order has been dispatched.
What if my order arrives damaged, faulty, or expired?
Contact us within 7 days of delivery at hello@arkprovisions.com with your order number, a description of the issue, batch codes and photos. We’ll offer a replacement or product refund — your choice.
Who pays for return shipping if something's wrong with my order?
We do. If your item is damaged, faulty, incorrect, or expired, Ark Provisions covers the cost of returning it.
How long do refunds take?
Once approved, refunds are processed within 7–10 business days. We will need information like banking details to transfer funds to.
Where can I read your full returns policy?
See our full Refund & Returns Policy for details.